Filing an insurance claim can feel like navigating a maze when you don’t know where to start. If you’re an Allianz customer in Ireland, the good news is that the insurer offers multiple channels — phone, email, and a dedicated online portal — and most contact details are publicly listed on their official pages. This guide walks you through every available method, organised by claim type, so you can get your case registered quickly and without frustration.
Claims Phone Ireland: 01 613 3990 ·
Car Claims Email: motordamage@allianz.ie ·
Home Claims Line Hours: Mon-Fri 9am-5pm ·
Online Portal: myallianz.ie ·
Assistance Claims Site: allianz-assistance.ie
Quick snapshot
- Allianz Ireland’s new claims line is 01 613 3990, available around the clock (Allianz Ireland Help & Support)
- Motor damage email is motordamage@allianz.ie (Allianz Ireland Car Claims Page)
- Average claim processing times are not publicly disclosed by Allianz Ireland.
- Online claims filing for assistance takes approximately three minutes (Allianz Assistance Claim Centre)
- Health and OVHC claimants use the MyHealth app, separate from the myallianz portal used for motor and home claims (Allianz Care Claims FAQ)
Five distinct contact pathways cover the main claim types, with separate numbers for existing versus new motor claims.
| Claim Type | Phone Number | Hours |
|---|---|---|
| New Motor Claims | 01 613 3990 | 24/7 (Allianz Ireland Help & Support) |
| Existing Motor Claims | 01 613 3939 | Mon–Fri 9am–5pm (Allianz Ireland Help & Support) |
| Property Claims | 01 613 3377 | Mon–Fri 9am–5pm (Allianz Ireland Help & Support) |
| Pet Claims | 01 613 3990 | Mon–Fri 9am–5pm (Allianz Ireland Help & Support) |
| Travel Claims | 00 353 1 619 3682 | Mon–Fri 9am–5pm (Allianz Ireland Help & Support) |
| Motor Insurers Bureau (Foreign Motorist) | 00 353 1 6769944 | Standard hours (Allianz Ireland Car Claims Page) |
“Our phone lines are exceptionally busy at the moment, however you can choose to receive a callback.”
— Allianz Ireland, Official Claims Notice (Allianz Ireland Car Insurance Claims Page)
How do I make a claim with Allianz Ireland?
You have three primary routes: online via myallianz, by phone, or by email. Allianz Ireland’s car claims page lists all three options, noting that phone lines are particularly busy at certain times and offering a callback alternative for callers who would rather not hold.
Register on myallianz
The myallianz portal handles both motor and home claims from a single login. Once registered, you can submit new claims, upload supporting documents, and track the status of open cases. For motor claims, the portal appears alongside the phone and email options as a recommended first step.
Email options
Motor damage claims can be emailed directly to motordamage@allianz.ie. This is useful if you’re unable to call or prefer a written record of your submission. Travel claims, meanwhile, go to a different address — claims@allianz-assistance.ie — handled by Allianz Partners, the subsidiary managing assistance and travel cover.
“To report a new claim, you can register your claim on myallianz, email us at motordamage@allianz.ie or call us on 01-613 3990.”
— Allianz Ireland, Car Insurance Claims Page (Allianz Ireland Car Claims Page)
Phone reporting
For new motor claims, call 01 613 3990 any time, day or night. The line is available 24/7 for new notifications. Existing motor claims — cases already in progress — use a separate line: 01 613 3939, operating Monday to Friday during business hours.
The implication: choosing the right number and channel from the start saves time. New notifications belong on 01 613 3990; follow-up queries on an existing claim go to 01 613 3939.
How do I contact Allianz about a claim?
Beyond motor claims, Allianz Ireland fields enquiries across property, pet, and travel lines. The Help & Support page consolidates these into a single directory, making it straightforward to locate the appropriate contact for your situation.
Phone numbers
Each insurance type has its own direct line. Property claims (buildings and contents) use 01 613 3377, with a callback facility when the line is busy. Pet insurance shares the same number as motor claims, 01 613 3990, though it’s staffed during business hours only.
Email addresses
Motor damage: motordamage@allianz.ie. Travel and assistance claims: claims@allianz-assistance.ie. Both are listed on the respective Allianz and Allianz Assistance contact pages.
Emergency services
For breakdown cover within the Republic of Ireland, Allianz offers a freephone line: 1800 77 99 99. Northern Ireland breakdown uses a different number, 0800 62 61 92. If you’re calling from outside the Republic of Ireland, prefix all Dublin numbers with 00 353 1 — for example, 00 353 1 613 3990 for new motor claims.
If you’re calling from abroad, remember to add the international prefix — a missed digit means a failed connection, and on a claims line that delay costs you time.
How to make an insurance claim with Allianz?
The process differs slightly between motor, home, and assistance insurance. Here’s what the official pages specify for each.
Car insurance steps
Allianz Ireland’s car claims page states you can report a new claim by registering on myallianz, by emailing motordamage@allianz.ie, or by calling 01 613 3990. If the other party is a foreign motorist, contact the Motor Insurers Bureau of Ireland at 00 353 1 6769944. When posting documents to Allianz House, always include your policy or claim number on all correspondence.
Home insurance steps
Property claims use the myallianz portal or the dedicated property line 01 613 3377. A callback option is available if the line is busy. Both home and motor claims can be tracked through the same myallianz dashboard, which Allianz describes as the central hub for household and vehicle cover.
Online submission
For assistance-type claims — travel, breakdown, missed event — the Allianz Assistance claim centre lets you file online. Allianz Assistance states that the process takes approximately three minutes. Supporting documents can be uploaded at the time of submission, reducing back-and-forth later.
The three-minute online filing contrasts with phone wait times, which Allianz acknowledges can be lengthy. For non-urgent assistance claims, the digital route may be faster.
How do I submit claims to Allianz?
Submitting a claim is one part of the process; having the right documents and digital tools is equally important. Here’s what you need to know.
File via portal
The myallianz portal serves as the central submission and tracking tool for motor and home claims. If you’re an existing customer, log in with your policy details. New users can register using your policy number, which appears on your certificate of insurance.
Supporting documents
Allianz’s car claims page specifies that posted documents should include your policy or claim number. Typical supporting documents include photographs of damage, repair estimates, police reports (where applicable), and receipts for temporary repairs or accommodation if your policy includes these provisions.
MyClaims app
For health insurance claims underwritten by Allianz Care, the MyHealth app or the online portal handles submissions directly. This is a separate platform from myallianz, which is used for motor, home, and pet claims. If you hold both health and general insurance with Allianz, you’ll interact with two different digital tools.
How to start a claim with Allianz?
Getting started depends on whether you’re an existing customer or making a first claim, and on the type of cover involved.
Existing customers
If you’ve already lodged a motor claim, use the existing motor claims line (01 613 3939) for updates and follow-ups. For home claims already in progress, the same callback and tracking tools apply through myallianz.
OVHC claims
For overseas visitor health cover (OVHC) underwritten by Allianz Care, claims are managed through allianzcare.com and the MyHealth app. This is a separate pathway from general insurance claims handled by Allianz Ireland.
Claims queries
If you’re unsure which number to call, the Allianz Ireland Help page lists contacts for litigated claims (01 613 3992, Mon–Fri 9am–5pm) and non-litigated claims (01 613 3953, Mon–Fri 9am–5pm), as well as separate lines for EBS-branded and PTSB-branded property policies sold through those lenders. Travel insurance queries are directed to Allianz Assistance at 01 619 3681.
Multiple phone numbers exist for closely related claim types — motor new versus motor existing, travel versus assistance. Dialling the wrong line means a transfer or re-direction, adding minutes to a process that phone lines already strain.
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Beyond the main 01 613 3990 line, this dedicated claims contact guide outlines key emails and regional numbers for smoother Allianz Ireland claims processing.
Frequently asked questions
What documents are needed for Allianz claims?
Typical requirements include your policy number, claim number, photographs of damage, repair estimates, and any police reports. For motor claims involving a foreign motorist, you’ll also need the MIBI reference number.
How long to hear back on Allianz claims?
Allianz Ireland does not publicly state average processing times. For assistance claims filed online through Allianz Assistance, the company notes the submission takes approximately three minutes, but response timelines depend on the complexity of the claim.
Can I claim Allianz insurance online?
Yes. Motor and home claims can be submitted via myallianz. Assistance claims use the Allianz Assistance claim centre. Health claims use the MyHealth app.
What if my Allianz claim is urgent?
For urgent motor claims, call 01 613 3990 — available 24/7 for new notifications. If your home or property claim is urgent and the line is busy, use the callback facility listed on the Allianz Ireland Help page.
How to track Allianz insurance claim status?
Log into myallianz and navigate to your active claims. The portal shows the current status of each open case. For existing motor claims, you can also call 01 613 3939 during office hours.
Does Allianz have 24/7 claims support?
The new motor claims line (01 613 3990) operates 24/7. Property, pet, travel, and existing motor claims lines are staffed Monday to Friday, 9am to 5pm.
What types of claims does Allianz handle?
Allianz Ireland handles motor, home, pet, and travel insurance claims through different channels. Health and OVHC claims are managed by Allianz Care on a separate platform. Assistance-type claims (breakdown, travel interruption, missed event) go through Allianz Assistance.
For Irish policyholders, the path to a resolved claim is straightforward once you know the right number and channel. Motor and home customers use myallianz as the primary digital hub; travel and assistance claimants use Allianz Assistance; health claimants use the MyHealth app. Starting with the correct portal from the outset eliminates re-routing and speeds up the notification process.
Andrew Ellis leads fact-checking, source verification and corrections at Oz Reviewly.